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As a courtesy I require at least 24 hours notice should you need to cancel or reschedule an appointment. I obviously understand that sometimes life happens and you may have to cancel within this time period however if this becomes a regular occurrence I will have the right to charge a 50% late cancellation/rescheduling fee of your total appointment price.

In the event of a ‘no show’ with no correspondence at all I will charge the whole price of the appointment price.

Please keep in mind that arriving late for a service may require me to shorten the length of the treatment, with full charges applied, so as not to inconvenience the client booked directly after you. I regret that late arrivals will not receive the full eyelash extension service or brow artistry so please arrive on time.

I do not refill/infill other salons work for many reasons but essentially because I cannot guarantee the quality or longevity of the lashes applied. If you have lash extensions applied from another salon, you must book in for a lash removal before booking a new full set.

If you are a returning client, you must book and attend your refill within 2 or 3 weeks of your last appointment with me AND have 50% of your extensions remaining to qualify.

If it has been longer than 3 weeks, you will need to book in for a new full set of extensions as you will either have too few extensions left to qualify for a refill, or the extensions that are remaining will be far too grown out and will need to be removed and replaced anyway.

No Unsupervised Children Under 13 Are Permitted

Obviously I love children having a daughter of my own, however due to the intricate nature of my services I do not allow children into my salon. I need to be fully focused on my clients with no distractions. I also cannot assure their safety and therefore I have a strict “No Unsupervised Children Under 13” policy.

This is also for my insurance purposes and to ensure the relaxation and positive salon experience for my client.