Salon Policies
Late Cancellation/Late Reschedule Policy
As a courtesy I require at least 24 hours notice should you need to cancel or reschedule an appointment. I obviously understand that sometimes life happens and you may have to cancel within this time period however if this becomes a regular occurrence I will have the right to charge a 50% late cancellation/rescheduling fee of your total appointment price.
In the event of a ‘no show’ with no correspondence at all I will charge the whole price of the appointment price.
No unsupervised child under 13 Policy
Obviously I love children having a daughter of my own, however due to the intricate nature of my services I do not allow children into my salon. I need to be fully focused on my clients with no distractions. I also cannot assure their safety and therefore I have a strict “No Unsupervised Children Under 13” policy. This is also for my insurance purposes and to ensure the relaxation and positive salon experience for my client.
Late Arrivals Policy
Please keep in mind that arriving late for a service may require me to shorten the length of the treatment, with full charges applied, so as not to inconvenience the client booked directly after you. I regret that late arrivals will not receive the full eyelash extension service or brow artistry so please arrive on time.
Lash Refill Policy
I do not refill/infill other salons work for many reasons but essentially because I cannot guarantee the quality or longevity of the lashes applied. If you have lash extensions applied from another salon, you must book in for a lash removal before booking a new full set.
If you are a returning client, you must book and attend your refill within 2 or 3 weeks of your last appointment with me AND have 50% of your extensions remaining to qualify.
If it has been longer than 3 weeks, you will need to book in for a new full set of extensions as you will either have too few extensions left to qualify for a refill, or the extensions that are remaining will be far too grown out and will need to be removed and replaced anyway.